Privacy Policy

1. Introduction

The Latch Studio ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our lactation consultation services.

2. HIPAA Compliance

The Latch Studio is a HIPAA-covered entity and is committed to complying with the Health Insurance Portability and Accountability Act (HIPAA). We understand that your health information is sensitive and personal. All patient information is protected under HIPAA regulations and is treated with the utmost confidentiality.

Your Protected Health Information (PHI) is only used for treatment, payment, and healthcare operations. We will never sell, rent, or share your health information without your explicit written consent, except as required by law.

3. Information We Collect

We may collect information about you in a variety of ways:

• Personal Information: Name, email address, phone number, date of birth
• Health Information: Medical history, breastfeeding concerns, medications, pregnancy/postpartum status
• Insurance Information: Insurance provider, member ID, policy details
• Appointment Information: Preferred dates, times, service type, special requests
• Communication Data: Messages, notes, and consultation records

4. How We Use Your Information

We use the information we collect for the following purposes:

• Providing lactation consultation services
• Scheduling and confirming appointments
• Processing insurance claims and payments
• Following up on your care and treatment
• Improving our services and website
• Complying with legal and regulatory requirements

5. Data Security

We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of all data in transit and at rest
• Secure, password-protected access to patient records
• Regular security audits and updates
• Limited access to patient information on a need-to-know basis
• Compliance with HIPAA Security Rule requirements

6. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit written consent
• With your healthcare providers (with your authorization)
• With insurance companies for billing and payment purposes
• As required by law or court order
• To protect our legal rights or safety

7. Your Rights

Under HIPAA, you have the following rights:

• Right to access your medical records
• Right to request corrections to your information
• Right to receive an accounting of disclosures
• Right to request restrictions on use and disclosure
• Right to request confidential communications
• Right to file a complaint with the HHS Office for Civil Rights

8. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this policy. Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.